Claims Representative
Location
Shelbyville
Work Schedule
Monday-Friday 0800- 1700
Primary Function
The claims representative position includes the administration, settlement and recovery efforts for claims as well as assigning appropriate training to employees for preventable incidents or accidents.
Description
- Investigate and process assigned claims.
- Interview driver and claimant (if applicable) to gather pertinent information
- Examine photographs and statements
- Obtain police reports
- Obtain estimates of damages
- Listen to or watch audio or video surveillance
- Record data and statements in report
- Determine liability
- Assign appropriate training to employee for claims determined to be preventable
- Negotiate with claimant to settle claim
- Issue payout amounts once approved
- Prepare and present claims to insurance companies
- Perform additional duties as assigned by immediate supervisor
Skills
- AS400
- Knowledge of the transportation industry preferred.
- Ability to work both independently and in a team environment.
- Ability to grasp new concepts quickly.
- Ability to maintain the confidentiality of sensitive information.
- Strong organization skills and the ability to establish priorities.
- Ability to identify issues and solve routine problems.
- Positive attitude and strong work ethic.
- Ability to multi-task
- highly motivated.
- Exceptional attention to detail.
- Ability to work in a fast-paced, heavy phone environment is essential.
- Proficiency in MS Office products including Outlook, Excel, and Word
Preferred Skills
- Minimum of two (2) years’ experience in field related to specialized functional area required.
Education Required
High School Diploma or GED, Associate's Degree preferred.
EOE
Big G Express is an Equal Opportunity Employer and actively seeks to diversify its workforce. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, age, disability, or veteran status, are strongly encouraged to apply. The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. The statements contained in this document are not intended to constitute a comprehensive list of functions and duties. Other duties besides those listed within this document may be essential. Management retains the discretion to add or to change the duties of the position at any time.