It's not just our motto...It's our Company Policy. Thank you for the opportunity to provide information about our company. We look forward to hearing from you.

We will Go the Extra Mile... for YOU!

Quality Assurance Program

• Strategic planning based on customer needs and safety
• Professional company drivers.
• Professional administrative/operations personnel dedicated to safety and customer needs
• Company equipment averaging less than 3 years old
• State-of-the-art maintenance program
• Qualcomm satellite tracking system
• Strong partnership with customer - flexible operations department
• Document imaging system to enhance customer satisfaction with fast information
• 98% ON TIME pick up and delivery
• Load monitoring during transit using state-of-the-art satellite technology

Account Management/Customer Service Department

Customers are assigned a Customer Service Representative (CSR) who becomes fully knowledgeable and responsible for their respective accounts. Each CSR cross trains to insure complete customer satisfaction.

Warehousing and Logistics

In the Spring of 2003, a 50,000 square foot warehouse was built to adjoin the Big G Express, Inc. truckload transportation facility. To help us serve you, we also opened BGE Logistics in Nashville, TN. This company has access to carriers nationwide. Let us assist you with our Brokerage Company!

Safety

Big G Express, Inc. is committed to providing its customers and the general public with the finest in quality, safety and efficiency in the transportation industry. All employees receive “Commitment to Safety” training and all employees work as a TEAM.

Equipment Maintenance Program

Big G Express, Inc. is second to no one when it comes to maintenance delivered with quailty and convenience.  We strive to be the best in the industry.  Inbound safety lanes, 24-hour operation, in-house breakdown department and scheduled PM services are just a few reasons why Big G Express, Inc. equipment is the best maintained in the business.

Technology

Big G Express, Inc. installed a state-of-the-art CISCO VoIP System in 2004. Big G Express, Inc. has invested strongly in building a superior work environment for our employees, with focus on technology, which allows us to be more efficient and attentive to our customers' needs.

Big G Express Inc. has all of the following EDI (Electronic Data Interchange) capabilities:

• 204 EDI Load Tendering
• 210 Freight Invoice
• 214 Shipment Status
• 990 Load Acceptance
• 997 Functional Acknowledgement

Customized reports are available.

Driver Information

Big G Express, Inc. employs professional, non-union, company drivers. The driver recruitment and training program focuses on SAFETY. State-of-the-art technology is used to qualify professional drivers hired by Big G Express, Inc. Training consists of a 2-day driver orientation with an emphasis on “Commitment to Safety”. Additional driver training consists of the following:

• Weekly Communication Safety Training
• One on One Customer Service and Safety Training
• Periodic Company Safety Meetings
• Performance Evaluation